Terms and Conditions

Customer Information:

ARRIVING FOR YOUR APPOINTMENT:  To ensure a comfortable and safe environment for all our clients, we kindly ask that you arrive as close to your appointment time as possible. Our floor space is limited, and we want to avoid overcrowding in the shop. By arriving just a few minutes before your scheduled time, you help us maintain a pleasant atmosphere and ensure that everyone receives the best possible service.

BOOKING THE CORRECT SERVICE: To ensure we have enough time to provide the best service for your child, please book the appropriate service that matches your child’s needs. If a service is booked with insufficient time, we may not be able to achieve the desired result within the allotted time frame. Please get in touch if you are unsure. If you book a service that allocates more time than necessary for your child’s haircut, you will still be charged for that full service as the time has been reserved for you.

AGE LIMIT:  There is no age limit for our haircuts. Please select the one that best suits your child’s needs.  Please note that our hairdressing chairs are designed for children and may not comfortably accommodate everyone.

PARENTAL SUPERVISION:  A parent or guardian must accompany the children/child during their appointment.

NO CUSTOMER TOILET AVAILABLE:  We regret to inform you that we do not have restroom facilities for customer use. We apologize for any inconvenience this may cause.

HAIR PREPERATION:  Children must arrive with clean hair. We do not provide a hair washing service.

SCREEN FREE:  We pride ourselves on providing a screen-free environment to encourage engagement with our selection of sensory and calming toys, promoting a positive and interactive experience during your child’s haircut. However, parents are welcome to use their own screens if they prefer.

NIT (HEAD LICE) POLICY:  For the health and safety of all our clients, we are unable to provide haircuts to children with nits (head lice). If nits are detected during the appointment, we will be unable to proceed with the haircut. However, the appointment will still be charged at a 60% cancellation fee due to the time reserved for your child.

NON-COOPERATION:  We understand that some children may have difficulty cooperating during their appointment due to sensory issues or distress. If this occurs, we will offer a second attempt at the appointment up to 14 days later at no additional charge. Your child’s comfort and experience are our top priority.

PAYMENT:  Payment is due at the time of service. We accept cash and card payments. Your card is not charged at the time of booking your appointment. Fresha captures your card details to secure the appointment.

LIABILITY:  We are not liable for any damages to personal belongings or injuries that occur on the salon premises.

RIGHT TO REFUSE SERVICE:  We reserve the right to refuse service to any individual who violates salon policies or behaves in a disruptive manner.

SERVICE GUARANTEE:  We strive to provide excellent service. If you have any concerns or feedback, please don’t hesitate to let us know, and we will do our best to address them.

CUSTOMER SATISFACTION:  If you are unsatisfied with the haircut, please contact us within 48 hours to discuss options for resolution.

Appointments:

• Our online booking system ‘Fresha’ captures your card details to secure your booking
• We do not charge your card until the day of your appointment
• To avoid a 60% cancellation charge please give 24 hours notice when cancelling or rescheduling
• To avoid a 60% no-show charge please let us know that you can no longer attend your appointment before the 24 hour cancellation period
• Treatments cannot be reduced on the day of your appointment. You can however add treatments if we have availability
• To avoid a 60% treatment reduction charge please let us know if you wish to cancel part of your appointment before the 24 hour cancellation period
• Once you are in the 24 hour cancellation period you can no longer cancel your booking or reschedule it to an alternative day. You can however reschedule to an alternative time that day if we have availability
• All bookings must be confirmed by a credit or debit card.  Failure to do this will result in your appointment being cancelled 24 hours before the booking
• We reserve the right to request a deposit in order to secure a booking or request that you book online to enable us to capture card details

Services:

• There is no age limit for our haircuts. Please select the one that best suits your child’s needs.  Please note that our hairdressing chairs are designed for children and may not comfortably accommodate everyone

Prices:

• Our prices our subject to change without prior notice

Treatment times:

• Late arrivals may result in your service being cancelled and a charge of 60% will be incurred
• Please allow plenty of parking time as we cannot guarantee that we will be running exactly on time

Refunds, exchanges and complaints:

• Products must be returned unused, unopened with the seal still intact and in the same condition as they were when purchased to enable us to consider a refund or exchange
• Services are non-refundable
• Please do not hesitate to let us know if there is anything you are unhappy about with regards to your service or salon experience